Important customer information

Important !!! We offer here only high quality products at a reasonable price / performance ratio and try to provide a detailed description and pictures. Many of the goods we offer, we have developed ourselves or tested them extensively. Questions can be asked at any time and will be answered as soon as possible.

delivery with DHL (Germany & Europe) and whips with Iloxx Spedition (domestic)

delivery costs include DHL postage, incl. toll and CO2 surcharge, collection fee, one-time packaging fee (sales packaging is licensed according to the 5th amendment of the packaging ordinance (Vfw GmbH - V.Nr D59635-2009-0360))

Collection from our farm store in Breckerfeld is always possible ! Please call us in advance at 0049-01577-9041665 to arrange an appointment.

Shipping costs

within Germany insured shipping with DPD Germany package up to 10kg 7,00€

(cash on delivery because of Corona not possible until further notice)

EU DHL package up to 5kg 17€, insured shipping, up to 10kg 21,00€

Switzerland as uninsured shipping, up to 2kg parcel 17€ as insured shipping, up to 5kg weight 21,90€

Payment

Cash payment at pickup but please after telephone arrangement (cash on delivery because of Corona until further notice not possible)

(Cash on delivery because of Corona not possible until further notice)

Payment with Paypal (because we had to adjust the prices due to Corona, we take over the proportional Paypal fee of 2,1% +0,35€ per transaction)

Sparkasse an Ennepe und Ruhr (former Sparkasse Ennepetal-Breckerfeld) payment in advance to my account at the Sparkasse

Right of withdrawal

If you are not satisfied with something, please call us at 0049-01577-9041665 or send us in this case your complaint simply by eMail and we will find the best solution for together.

Shipping costs are a service rendered and will not be refunded in the event of a return.

Customized goods and special orders are excluded from return!

From 01.02.2017 companies from 10 employees must provide information from § 37 VSBG in text form. Obligated are only very few entrepreneurs (e.g. banks, insurance companies). A "normal" online merchant is not obliged to participate in dispute resolution proceedings. However, he can declare his willingness to do so (completely voluntarily). However, the merchant is obliged to state to what extent he is willing (or obliged) to participate. (In the event of a dispute, we will consider on a case-by-case basis whether we agree to participate or consult a lawyer).

Online dispute resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which can be found at http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform for the settlement of their disputes.